Payment Policy

Subscription Plans

QpiAI Agent Hive offers the following subscription tiers:

Billing Terms

Billing Cycle

• Monthly subscriptions are billed on the same calendar day each month
• Annual subscriptions are billed on the same calendar day each year
• All subscriptions are billed in advance

Annual Discount

• Annual subscriptions include approximately 17% discount (equivalent to 2 months free)
• Discount percentage may vary and is displayed at checkout

Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, RuPay)
• Debit Cards
• UPI AutoPay
• Net Banking (select banks)

Plan Changes

Upgrades

Immediate Upgrades (Card Payments Only)

• When you upgrade your plan using a card payment, the change takes effect immediately
• You will be charged the prorated difference for the remaining days in your current billing cycle
• Additional API credits are also prorated and added to your account

Scheduled Upgrades (UPI/Bank Mandate)

• If you authorized your subscription via UPI or bank mandate, upgrades take effect at your next billing cycle
• You will continue to use your current plan until the cycle ends
• No immediate charge occurs; the new plan rate applies at renewal

Monthly to Annual

• Switching from monthly to annual billing takes effect at your next billing cycle
• Complete your current month, then annual billing begins
• Full annual credits (12x monthly) are allocated when annual billing starts

Downgrades

• Plan downgrades always take effect at your next billing cycle
• You retain full access to your current plan until the cycle ends
• No partial refunds are issued for the remaining time
• Your new (lower) credit allocation applies at the next cycle

API Credits

Credit Allocation

Credit Behavior

• Monthly subscriptions: Credits reset at each billing cycle. Unused credits do not roll over to the next month.
• Annual subscriptions: Full year's credits are allocated upfront upon payment. Credits reset at annual renewal.
• On upgrade: Additional prorated credits are added (card payments with immediate upgrade only)
• On downgrade: Current credits are retained until your cycle ends

Cancellation Policy

How to Cancel

You may cancel your subscription at any time through:

• Account Settings > Billing > Cancel Subscription
• Contacting support at support@qpiai.tech

Monthly Subscriptions

• Access continues until the end of your current billing period
• No renewal occurs after cancellation
• No refunds for partial months

Annual Subscriptions

• Access continues until the end of your annual period
• No refunds are issued for annual subscriptions
• You retain access to all features and credits until the year ends

Refund Policy

General Policy

• Monthly subscriptions: No refunds for partial months
• Annual subscriptions: No refunds under any circumstances

Exceptions

Accidental purchases: Contact support within 24 hours of purchase. We may issue a refund at our discretion if:

• The service has not been used
• The request is made within 24 hours
• This is a first-time occurrence

How to Request a Refund

Contact support@qpiai.tech with:

• Your account email
• Date of purchase
• Reason for refund request

Failed Payments

Retry Schedule

• If a recurring payment fails, we will automatically retry according to our payment processor's schedule
• You will be notified via email of any payment issues

Grace Period

• During payment retries, your access is not immediately revoked
• After multiple failed attempts, your subscription may be paused or cancelled

Reactivation

• If your subscription is paused due to payment failure, you can reactivate by updating your payment method
• Upon successful payment, access is restored immediately

Enterprise Plans

Custom Pricing

Enterprise plans are tailored to your organization's needs. Contact our sales team for:

• Volume discounts
• Custom credit allocations
• Dedicated support
• SLA guarantees
• On-premise deployment options

Contact Sales

• Email: sales@qpiai.tech
• Schedule a demo: Contact Page

Price Changes

Notification

• We will provide at least 30 days notice before any price changes
• Notification will be sent via email to your registered address

Existing Subscriptions

• Price changes apply at your next renewal after the effective date
• Annual subscribers are protected until their current term ends

Taxes

India

• All prices are inclusive of applicable GST (18%)
• GST invoice available in your billing history

International

• Prices displayed exclude local taxes
• Applicable taxes are calculated at checkout based on your location

Contact Information

For billing inquiries:

Policy Updates

We may update this payment policy from time to time. Changes will be:

• Posted on this page with updated "Last Updated" date
• Communicated via email for material changes
• Effective immediately upon posting unless otherwise stated

Agreement

By subscribing to QpiAI Agent Hive, you agree to:

• These payment terms and policies
• Our Terms of Service
• Our Privacy Policy